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CONTACT PAGE

Get in touch

We're always here to chat—no question is too big or too small.

Whether it's about cookies, orders, or just to say hello, ask us anything.

We'd love to hear from you.

You've got questions, we've got answers

Check out our Frequently Asked Questions

How long do your cookies stay fresh, and how should I store them?

For the best experience, we recommend enjoying your cookies within 3 days. However, thanks to our individual heat-sealing process, Crumora cookies remain delicious for up to 7 days at room temperature. You can enjoy one a day, anywhere — whether at work, on a picnic, or as an evening treat. If you’d like to save them for longer, simply pop them in the freezer and heat when ready.

What type of delivery do you offer?

We exclusively offer 24-Hour Tracked Delivery to ensure your cookies arrive as fresh as possible. From the moment they leave the oven to the moment they arrive at your door, we carefully manage the journey to preserve peak quality and taste.

Do you offer custom or corporate gifting options?

Yes! We specialise in customisable and bulk gifting for businesses and events. Visit our Corporate Gifting page to explore our catalogue, which includes event pricing, volume discounts, and a wide range of personalisation options. We aim to put your brand front and centre. For bespoke enquiries, use the contact form on our site — we’re happy to help.

Are your cookies suitable for people with allergies or dietary restrictions?

All of our cookies are vegetarian and halal-friendly. We’ve also recently introduced a vegan cookie for our plant-based community. We are constantly developing new recipes, but please note our cookies contain dairy, eggs, and gluten, and may contain traces of nuts or soy. For more details, please visit our Allergens & Nutritional Info page.

What is The Crumora Club?

The Crumora Club is our exclusive supply membership created for cafés, coffee shops, and select spaces that want to stand out with premium, freshly baked cookies. Members receive regular drops of our rotating, limited-edition flavours — from classics like Biscoff and Red Velvet to experimental releases only available through the Club. Each batch is crafted to pair perfectly with coffee and elevate the customer experience.