Privacy Policy

Last updated: 8th September 2025

This Privacy Policy explains how Crumora Cookies (“Crumora”, “we”, “us”, or “our”)
collects, uses, discloses, and protects your personal information when you visit our website
crumora.com (the “Site”), use our services, place an order, or otherwise interact with us
(collectively, the “Services”). By using our Services, you agree to the practices described in
this Privacy Policy. Please read it carefully.

1. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices,
technology, or legal obligations. When we make changes, we will update the “Last updated”
date and post the revised policy on this page. Significant updates may also be
communicated directly to you where required by law.

2. Information We Collect
The personal information we collect depends on how you interact with us. It may include:

  • Identity & Contact Information – name, email, phone number, billing/shipping
    addresses.
  • Order & Transaction Information – payment confirmation, order history, returns,
    refunds.
  • Account Information – username, password, login details, preferences.
  • Customer Support Information – details you share when you contact us for
    assistance.
  • Technical & Usage Information – IP address, browser/device details, cookies,
    analytics data, and your interaction with our Site.
  • Marketing & Communications Information – preferences for receiving emails, SMS,
    or other updates.

We may also collect information from third parties such as payment processors (e.g.,
Stripe, PayPal), delivery partners (e.g., Royal Mail), and our platform providers (e.g.,
Shopify), as well as through cookies and pixels that track browsing behaviour,
advertising performance, and site functionality.

3. How We Use Your Information
We use your personal information to provide products and services (processing orders,
delivering products, managing accounts, arranging returns and exchanges), to communicate
with you (order updates, confirmations, support responses, important notices), for marketing
and advertising (sending offers where legally permitted, personalising content, showing
relevant advertising), to improve services (analysing usage patterns and feedback), to
ensure security and fraud prevention, and to comply with legal and regulatory obligations.

4. Legal Basis for Processing
We process personal data under the following bases: contractual necessity to fulfil your
orders, consent when you subscribe to marketing or accept cookies, legitimate interests
such as improving services and security, and legal obligations for compliance with UK law,
accounting, and reporting requirements.

5. Cookies & Tracking
We use cookies and similar technologies to remember your preferences, analyse traffic, and
deliver targeted advertising. You can control cookies through your browser settings, although
some features may not work properly if disabled. For Shopify’s cookie practices, see Shopify
Cookie Policy.

6. How We Share Information
We may share your information with trusted third parties, including payment providers for
secure processing, delivery partners for logistics, IT and hosting providers for website
functionality, analytics and advertising partners for personalisation, professional advisors and
regulators if required by law, and in connection with business transfers such as a merger or
acquisition. We do not sell your personal information.

7. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy,
including fulfilling orders, resolving disputes, enforcing agreements, and complying with legal
obligations. Order data is generally kept for up to six years for tax and accounting purposes.

8. Your Rights
Depending on where you live, you may have rights under data protection laws, including the
right to access your data, request correction of inaccurate information, request deletion
(“right to be forgotten”), request portability of your data, restrict or object to processing,
withdraw consent where applicable, or opt out of marketing communications. To exercise
these rights, contact us at info@thebamgifting.com.

9. Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal
information from individuals under 16. If you believe a child has provided us with personal
data, please contact us so we can delete it.

10. International Users
Your personal data may be transferred, stored, and processed outside your country of
residence. If we transfer data out of the UK or EEA, we use lawful safeguards such as the
European Commission’s Standard Contractual Clauses or UK equivalents to ensure
adequate protection.

11. Security
We use appropriate technical and organisational measures to protect your personal
information, but no system is completely secure. Please keep your account details safe, and
contact us immediately if you believe your account has been compromised.

12. Complaints
If you are unhappy with how we process your data, please contact us using the details
below. You may also lodge a complaint with the UK Information Commissioner’s Office (ICO)
or your local data protection authority.

13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please
contact us:

Crumora Cookies
Email: info@crumora.com
Company Number: 14214614